Marryo is a one-time purchase digital product. We offer a refund within 15 days of your purchase date, provided your AI text credits and AI image credits remain fully unused. Vendor search credits are not part of this condition — using them does not affect your refund eligibility.
To qualify for a refund: your request must be made within 15 days of purchase, and your AI text credits and AI image credits must be at their full, unused amount.
Each AI text and image generation consumes real processing costs the moment it's used. Once any AI text or image credits have been used, that portion of the service has been delivered and consumed, and the purchase is no longer eligible for a refund — even if the request falls within the 15-day window.
You're welcome to explore other parts of Marryo — including vendor search and planning tools — while deciding if it's right for you, without affecting your refund eligibility.
To request a refund, please contact us via our Contact page within 15 days of your purchase date. Include your account email and purchase details so we can verify your order and credit usage.
Refunds are processed through our payment provider and may take a few business days to appear on your statement, depending on your bank or card issuer.
If you're a consumer located in the EU, EEA, UK, or another jurisdiction with a statutory cooling-off period for digital purchases, you may have a legal right of withdrawal in addition to the policy above. Where that right applies, it is honored according to local law, regardless of credit usage.
Our 15-day refund policy is intended to meet or exceed these statutory rights in most jurisdictions. If local law provides you with stronger protections than this policy, those rights take precedence.
Outside the 15-day window, or once AI text or image credits have been used, purchases are generally final and non-refundable, except where required by applicable law. If you're experiencing an issue with the product, please reach out via our Contact page first — we're happy to help resolve it directly.
If you were charged incorrectly — for example charged more than once for the same purchase — please contact us and we will resolve it promptly, regardless of the conditions above.